Frequently Asked Questions

Zay's Signature Creations does not offer refunds on any of our products or services. We stand by the quality of our creations and are confident that you will be satisfied with your purchase. Zay's Signature Creations does not offer refunds for any purchases, as all sales are final. If you have any questions or concerns, please contact us at info@zayssignaturecreations.com.

Book your Elegant Picnic by visiting our Elegant Picnic page here.(javascript:void(0))

Your Elegant Picnic payment is requested for a 50% down payment upon receiving your confirmation. The remaining balance is due 24-48 hours prior to your scheduled Elegant Picnic. Failure to submit remaining balance will result in your Elegant Picnic being cancelled.

An invoice will be sent after your booking request is received. Our current payment methods are Cash App, Zelle, Venmo, Apple Pay, PayPal, and Credit/Debit Card.

All payments made for your Elegant Picnic are non-refundable.

Your Elegant Picnic is set up socially distanced from people nearby. Your server is required to wear a mask at all times. Your food and drinks are served using gloves at all times.

All equipment used for your Elegant Picnic are cleaned and sanitized after each Elegant Picnic use.

Your Elegant Picnic takes place at your selected park or private location.

You have a 15min grace period to show up for your Elegant Picnic. After your grace period has passed and there was no communication of late arrival your Elegant Picnic will be cancelled.

If you show up early to your Elegant Picnic, please notify us and we will strive to have your Elegant Picnic ready as close to your scheduled time as possible.

If your Elegant Picnic is cancelled, you have 7 days from your cancelled Elegant Picnic to have the option reschedule. If you choose to reschedule, there will be a 50% fee of the total cost of your cancelled Elegant Picnic.

The specific location of your Elegant Picnic will be sent 5-10 minutes prior to your scheduled Elegant Picnic time.

Your Elegant Picnic lasts however long you scheduled it to be upon booking your Elegant Picnic. You will have a 15min grace period after your allotted time is reached, if you are not ready.

No. You do not have to clean up your Elegant Picnic. Your server will take care of everything upon their arrival. You are responsible for all equipment until your server arrives.

Yes. You may leave prior to scheduled ending time, but you must notify us at least 15min in advance. You are responsible for all equipment until your server arrives.

If any Elegant Picnic equipment is damaged, there will be a damage fee starting at $25.00.

If the weather forecast predicts more than a 30% chance of rain, you have 4 hours prior to your scheduled Elegant Picnic to have the option of rescheduling your Elegant Picnic. Your Elegant Picnic must be rescheduled within 7 days of your original Elegant Picnic.

All of the food provided for your Elegant Picnic is catered by Zay’s Signature Creations.

Maybe. It will depend on the park location chosen upon booking. We recommend being prepared to pay for parking with cash or card.

Book your Elegant Picnic by visiting our Elegant Picnic page here.(javascript:void(0))

Your Elegant Picnic payment is requested for a 50% down payment upon receiving your confirmation. The remaining balance is due 24-48 hours prior to your scheduled Elegant Picnic. Failure to submit remaining balance will result in your Elegant Picnic being cancelled.

An invoice will be sent after your booking request is received. Our current payment methods are Cash App, Zelle, Venmo, Apple Pay, PayPal, and Credit/Debit Card.

All payments made for your Elegant Picnic are non-refundable.

Your Elegant Picnic is set up socially distanced from people nearby. Your server is required to wear a mask at all times. Your food and drinks are served using gloves at all times.

All equipment used for your Elegant Picnic are cleaned and sanitized after each Elegant Picnic use.

Your Elegant Picnic takes place at your selected park or private location.

You have a 15min grace period to show up for your Elegant Picnic. After your grace period has passed and there was no communication of late arrival your Elegant Picnic will be cancelled.

If you show up early to your Elegant Picnic, please notify us and we will strive to have your Elegant Picnic ready as close to your scheduled time as possible.

If your Elegant Picnic is cancelled, you have 7 days from your cancelled Elegant Picnic to have the option reschedule within 12 months of your original date. If you choose to reschedule, there will be a 30% fee of the total cost of your cancelled Elegant Picnic.

The specific location of your Elegant Picnic will be sent 5-10 minutes prior to your scheduled Elegant Picnic time.

Your Elegant Picnic lasts however long you scheduled it to be upon booking your Elegant Picnic. You will have a 15min grace period after your allotted time is reached, if you are not ready.

No. You do not have to clean up your Elegant Picnic. Your server will take care of everything upon their arrival. You are responsible for all equipment until your server arrives.

Yes. You may leave prior to scheduled ending time, but you must notify us at least 15min in advance. You are responsible for all equipment until your server arrives.

If any Elegant Picnic equipment is damaged, there will be a damage fee starting at $25.00.

If the weather forecast predicts more than a 30% chance of rain, you will be notified to reschedule your Elegant Picnic in 7 days with no additional fee (Once 7 days have passed, there will be a 30% rescheduling fee of your original cost of your Elegant Picnic. Your Elegant Picnic must be rescheduled within 12 months of your original Elegant Picnic date.

All of the food provided for your Elegant Picnic is catered by Zay’s Signature Creations.

Maybe. It will depend on the park location chosen upon booking. We recommend being prepared to pay for parking with cash or card.

Visit their website at www.kyriesnatural.com

48 hours in advance.

Order your Bookie's Brookies by visiting our Bookie's Brookies page here.(javascript:void(0))

Your Elegant Picnic payment is requested for a 50% down payment upon receiving your confirmation. The remaining balance is due 24-48 hours prior to your scheduled Elegant Picnic. Failure to submit remaining balance will result in your Elegant Picnic being cancelled.

An invoice will be sent after your booking request is received. Our current payment methods are Cash App, Zelle, Venmo, Apple Pay, PayPal, and Credit/Debit Card.

All payments made for your Bookie's Brookies are non-refundable.

We are commited to safety. Our delivery team is required to wear a mask at all times.

All Bookie's Brookies orders must be placed at least 24 hours in advance..

All Bookie's Brookies deliveries must be within 35 miles of The Woodlands, Texas.

You will have a 15 minute grace period after your allotted time to arrive for your pick-up or delivery. After your grace period has passed and there was no communication of late arrival, your Bookie's Brookies order will be cancelled, non-eligible for rescheduling, and non-refundable.

If you need to cancel your Bookie's Brookies order, you will be eligible for rescheduling up until 4 hours prior to your scheduled time of pick-up or delivery. Your order must be rescheduled within 7 days of your original date for no additional fee.

Yes, this option is available when ordering.

Nutritional facts for Bookie’s Brookies can be found here.

Order your Bookie's Brookies by visiting our Bookie's Brookies page here.(javascript:void(0))

Your Elegant Picnic payment is requested for a 50% down payment upon receiving your confirmation. The remaining balance is due 24-48 hours prior to your scheduled Elegant Picnic. Failure to submit remaining balance will result in your Elegant Picnic being cancelled.

An invoice will be sent after your booking request is received. Our current payment methods are Cash App, Zelle, Venmo, Apple Pay, PayPal, and Credit/Debit Card.

All payments made for your Bookie's Brookies are non-refundable.

We are commited to safety. Our delivery team is required to wear a mask at all times.

All Bookie's Brookies orders must be placed at least 48 hours in advance.

All Bookie's Brookies deliveries must be within 35 miles of The Woodlands, Texas.

You will have a 15 minute grace period after your allotted time to arrive for your pick-up or delivery. After your grace period has passed and there was no communication of late arrival, your Bookie's Brookies order will be cancelled, non-eligible for rescheduling, and non-refundable.

If you need to cancel your Bookie's Brookies order, you will be eligible for rescheduling up until 4 hours prior to your scheduled time of pick-up or delivery. Your order must be rescheduled within 7 days of your original date for no additional fee.

Book your Private Dining by visiting our Private Dining page here.(javascript:void(0))

72 hours in advance.

Your Private Dining deposit is due upon submitting your booking request. The remaining balance is due 24-48 hours prior to your scheduled Private Dining. Failure to submit remaining balance will result in your Private Dining being cancelled.

An invoice will be sent after your booking request is received. Our current payment methods are Apple Pay, Google Pay, and Credit/Debit Card.

Your Private Dining is priced depending on the catering options chosen, number of guests, full experience set-up, service fees, and travel fees.

Delivery starts at $20 for every 35 miles.

Delivery starts at $10 for every 20 miles.

All payments made for Private Dining are non-refundable (unless the deposit has not reached 48 hours).

We are committed to safety. Our delivery team is required to wear a mask at all times.

Your Catering Only may be picked up at our location located in The Woodlands, TX. The exact address will be sent upon booking confirmation.

Your catering can be delivered within 45 miles. We also travel nationwide for on-site cooking.

Your Private Dining can take place anywhere within the United States.

Travel fees are calculated based upon car mileage and/or air travel to and from chosen destination.

You will have a 15 minute grace period after your allotted time to arrive for your pick-up. After your grace period has passed and there was no communication of late arrival, your Catering order will be cancelled, non-eligible for rescheduling, and non-refundable.

If you need to cancel your Private Dining, you will be eligible for rescheduling up until 24 hours prior to your scheduled time of pick-up or delivery (for travels outside of Texas, you have up until 72 hours prior). Your order must be rescheduled within 12 months of your original date for an additional 30% fee of your original total.

All of the food provided for your Elegant Picnic is catered by Zay’s Signature Creations.

Order your Gift Basket by visiting our Gift Baskets page here.(javascript:void(0))

72 hours in advance.

When you order your Gift Basket at checkout.

Our current payment methods are Apple Pay, Google Pay, and Credit/Debit Card.

All payments made for Gift Baskets are final and non-refundable.

We are committed to safety. Our delivery team is required to wear a mask at all times.

Your Gift Basket may be picked up at our location located in The Woodlands, TX. The exact address will be sent upon booking confirmation.

All Gift Basket deliveries must be within 35 miles of The Woodlands, Texas.

Yes, for our standard shipping when placing your order.

You will have a 15 minute grace period after your allotted time to arrive for your pick-up. After your grace period has passed and there was no communication of late arrival, your Gift Basket order will be cancelled, eligible for rescheduling up to 7 days of the original date for a $25 fee, and non-refundable.

If you need to cancel your Gift Basket order, you will be eligible for rescheduling up until 4 hours prior to your scheduled time of pick-up or delivery. Your order must be rescheduled within 12 months of your original date for no additional fee.